Flumen

PROJECTS

Self-service and assisted service terminals for utility bill payment

The use case

Despite the wide range of options to pay utility bills (electricity, gas, internet, phone, etc.), still, using the paper based bills at post offices is the most popular option in Hungary. Over 200 million utility bills are paid yearly by using the so called „Yellow Bills”.

Since a huge number of payments are done at the start of the months, this puts pressure on the offices of the Hungarian Post. Their goal was to widen the paper based bill payment options with self-service payment terminals, as well as assisted payment terminals in partner retail stores.

They required a solution which is highly scalable, and enables people without deep comuter usage experience to scan and pay multiple utility bills in one transaction.

The solution

Our company had been working with Flexsys Ltd. to develop a hardware-software solution which contains

The result

As a complementing service to the online and mobile app payment of utility bills, the Hungarian Post placed over 120 terminals around the country in retail stores and shopping centers.